Payment and Pricing

Understanding the payment process and pricing structure is crucial for a smooth experience on ePetStay. Here’s everything you need to know about how payments and pricing work on our platform.

Understanding Our Pricing

Transparent Pricing:

• Each service provider sets their rates, which are clearly displayed on their
• Pricing may vary based on the type of service, duration, and specific needs of  your pet.

Service Inclusions:

• The listed price typically includes the complete service package as described  in the service provider’s profile.
• Any additional services or special requests may incur extra charges.

Making Payments

Secure Transactions in Partnership with Stripe

• ePetStay partners with Stripe, a leader in secure online payment processing, to encrypt and safeguard your financial data. Rest assured, your transactions are securely handled with the utmost care.

Payment Methods:

• We accept a variety of payment methods, including credit/debit cards and  other digital payment options.

When to Pay:

• You will need to make a payment at the time of booking to confirm and secure your

Invoices and Receipts

Receiving Invoices:

• After each booking, you will receive an invoice detailing the services provided  and the total amount charged.
• Invoices are accessible via your ePetStay account and can be sent to your email.

Cancellations and Refunds

Cancellation Policy:

• Each service provider has their own cancellation policy, which is outlined on  their profile.
• Review this policy before booking to understand potential fees for late  cancellations or no-shows.
• The details of all cancellation policies can be found here.

Refund Process:

• In case of eligible cancellations, refunds will be processed according to the  service provider’s cancellation policy.
• Refunds are returned to the original payment method used for booking.
• Review the refund policy here.

Pricing Queries and Disputes

Contacting Support:

• If you have any questions about pricing or need assistance with payment issues,  our support team is here to help.

For disputes regarding charges, reach out to us through the app or website for a prompt resolution.