Cancellation Timeframe: You can cancel your booking free of charge up to 24 hours before the scheduled service time.
Late Cancellation Fee: If you cancel your booking less than 24 hours before the scheduled service time, a late cancellation fee equivalent to 50% of the service cost will be applied.
No-Show Policy: In cases where you do not show up for the scheduled service without prior cancellation, the full-service cost will be charged as a no-show fee.
Late Arrival Policy
Grace Period: A grace period of 15 minutes is allowed for unexpected delays. Please inform the service provider as soon as possible if you anticipate being late.
Late Arrival Fee: If you arrive more than 15 minutes late, the provider has the discretion to treat this as a late cancellation, with corresponding fees applied, or make a service adjustment.
Service Adjustment: Depending on the provider’s schedule, your service duration may be adjusted to accommodate the delay.
Flexible Modifications
Modification Timeframe: You can request modifications to your booking (such as rescheduling to a different time or date, changing the type of service, or adjusting the duration) free of charge up to 24 hours before the scheduled service.
Modification Options: Options include rescheduling, changing the service type, or adjusting the service duration.
Modification Process: To request changes, contact the service provider directly through the platform. If the provider is available and agrees to the modifications, they can be made without incurring additional charges.
Last-Minute Modifications: For modifications requested less than 24 hours before the scheduled service, the provider’s approval is required, and additional charges may apply, depending on the nature of the change.
Cancellation Due to Emergency
Emergency Situations: In the event of an unforeseen emergency that necessitates cancellation, please inform the service provider and ePetStay. as soon as possible.
Documentation: Depending on the circumstances, you may be asked to provide documentation to support the emergency claim.
Waiver of Fees: In cases of genuine emergencies, ePetStay. may waive cancellation fees at its discretion.
Moderate Cancellation and Modification Policy
Moderate Cancellation Policy
Cancellation Timeframe: You can cancel your booking free of charge up to 48 hours before the scheduled service time.
Late Cancellation Fee: If you cancel your booking less than 48 hours but more than 24 hours before the scheduled service time, a late cancellation fee equivalent to 25% of the service cost will be applied.
Very Late Cancellation Fee: Cancellations made less than 24 hours before the scheduled service time will incur a fee equivalent to 50% of the service cost.
No-Show Policy: In cases where you do not show up for the scheduled service without prior cancellation, the full-service cost will be charged as a no-show fee.
Late Arrival Policy
Grace Period: A grace period of 15 minutes is allowed for unexpected delays. Please inform the service provider as soon as possible if you anticipate being late.
Late Arrival Fee: If you arrive more than 15 minutes late, the provider has the discretion to treat this as a late cancellation, with corresponding fees applied, or make a service adjustment.
Service Adjustment: Depending on the provider’s schedule, your service duration may be adjusted to accommodate the delay without reducing the overall cost.
Moderate Modifications
Modification Timeframe: Modifications to your booking (such as rescheduling to a different time or date, changing the type of service, or adjusting the duration) can be made free of charge up to 48 hours before the scheduled service.
Modification Options: Options include rescheduling, changing the service type, or adjusting the service duration.
Modification Process: To request changes, contact the service provider directly through the platform. If the provider is available and agrees to the modifications, they can be made without incurring additional charges.
Last-Minute Modifications: For modifications requested less than 48 hours before the scheduled service, approval from the provider is required, and additional charges may apply, depending on the nature of the change.
Cancellation Due to Emergency
Emergency Situations: In the event of an unforeseen emergency that necessitates cancellation, please inform the service provider and ePetStay. as soon as possible.
Documentation: Depending on the circumstances, you may be asked to provide documentation to support the emergency claim.
Waiver of Fees: In cases of genuine emergencies, ePetStay. may waive cancellation fees at its discretion.
Strict Cancellation and Modification Policy
Strict Cancellation Policy
Cancellation Timeframe: You can cancel your booking without any charge up to 7 days before the scheduled service time.
Early Late Cancellation Fee: If you cancel less than 7 days but more than 48 hours before the service, a fee equivalent to 50% of the service cost will be applied.
Late Cancellation Fee: Cancellations made less than 48 hours before the service will incur a full charge of the service cost.
No-Show Policy: In cases where you do not show up for the scheduled service without prior cancellation, the full service cost will be charged.
Late Arrival Policy
Grace Period: A grace period of 10 minutes is allowed for unexpected delays. Please inform the service provider as soon as possible if you anticipate being late.
Late Arrival Fee: If you arrive more than 10 minutes late without prior notice, a late arrival fee of [Specify Amount or Percentage] may be charged, subject to the service provider’s discretion.
Service Adjustment: Please note that arriving late may result in a shortened service duration or rescheduling, depending on the provider’s subsequent commitments.
Strict Modifications
Modification Timeframe: Modifications (such as rescheduling, changing the service type, or adjusting the service duration) are allowed up to 7 days before the scheduled service without incurring any fees.
Modification Options: Options include rescheduling, changing the service type, or adjusting the service duration.
Modification Process: Contact the service provider directly through the platform for modifications. Approval from the provider is required, and the ability to accommodate changes is subject to their availability.
Last-Minute Modifications: Modifications requested less than 7 days before the service are subject to the provider’s discretion and may incur additional charges.
Cancellation Due to Emergency
Emergency Situations: If an emergency situation necessitates cancellation, please inform the service provider and ePetStay. as soon as possible.
Documentation: Supporting documentation may be requested to validate the emergency claim.
Consideration of Fees: may waive cancellation fees for verified emergencies at its discretion.
General Guidelines for All Modifications
Understanding that plans can change, ePetStay. offers pet owners the flexibility to modify bookings. The ability to modify a booking depends on the provider’s cancellation policy (Flexible, Moderate, or Strict) and their availability.
Availability: All modifications are subject to the service provider’s availability. If the provider is not available for the new requested time or service, the pet owner may need to consider other providers or cancel the booking according to the cancellation policy.
Communication: Prompt and clear communication through ePetStay’s messaging system is crucial for efficiently processing modifications.
Confirmation: Once a modification is agreed upon, it will be confirmed through the platform, and any necessary adjustments to charges will be processed.
General Notes for All Policies
Confirmation of Cancellation: Cancellations must be confirmed through the MYE Pet Stay Inc. platform to be valid.
Refund Processing: Refunds for valid cancellations will be processed to the original form of payment within a certain number of business days.
Extenuating Circumstances: Providers may choose to waive cancellation fees in cases of extenuating circumstances (such as family emergency, sudden illness, etc.) at their discretion.
